Refund and Return Policy

Effective Date: 1st January 2025

At DA Futuristics, we are committed to ensuring customer satisfaction with our products and services, including websites, software, and electronics. This Refund and Return Policy outlines the terms and conditions for requesting returns, refunds, or exchanges. By purchasing from us, you agree to the terms detailed below.

1. General Policy Overview

1.1. Our refund and return policy applies to all products and services purchased directly from DA Futuristics, including but not limited to electronic products, software, and website development projects.
1.2. This policy does not apply to products or services purchased from third-party vendors or partners.
1.3. The eligibility for refunds, returns, or exchanges depends on the nature of the product or service and adherence to the conditions specified in this policy.

2. Refund Policy

2.1. Electronics

  • Refunds for electronics are available under the following conditions:
    • The product must be unused, in its original packaging, and returned within 7 days of delivery.
    • Proof of purchase (e.g., receipt or invoice) is required.
    • Products with manufacturing defects may be eligible for a full refund or exchange within the warranty period.
  • Refund Exclusions:
    • Damage caused by misuse, accidents, or unauthorized repairs is not eligible for a refund.
    • Accessories, batteries, or consumable parts are non-refundable unless they are defective upon delivery.

2.2. Software and Website Services

  • Refunds for software and website development projects are subject to the following conditions:
    • Cancellations before the project commencement will receive a full refund minus any applicable processing fees.
    • If the project is in progress, refunds will be prorated based on the completed milestones and the work already delivered.
    • Completed and delivered projects are non-refundable.
    • Subscriptions for software services can be canceled at any time, but refunds will only be provided for unused subscription periods if specified in the service agreement.

2.3. Digital Products and Downloads

  • Digital products, including software downloads, are non-refundable once accessed or downloaded, except in cases where the product is defective or does not function as described.

3. Return Policy

3.1. Electronics

  • Products may be returned under the following conditions:
    • Returns must be initiated within 7 Days of delivery.
    • The product must be in its original condition, with all accessories, manuals, and packaging included.
    • Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.
  • Inspection and Approval:
    • Returned products will be inspected upon receipt to determine eligibility for a refund or exchange.
    • If the product is found to be used, damaged, or missing components, the return may be rejected, or a restocking fee may apply.

3.2. Software and Websites

  • Returns are not applicable to software and website projects once delivered. However, we will address any issues or bugs as part of our post-delivery support within the agreed warranty period.

4. Exchange Policy

4.1. Defective or damaged electronic products may be exchanged for the same item, subject to availability, within the warranty period.
4.2. Exchanges must be initiated within 7 Days of delivery, and the product must be returned in its original condition.
4.3. Custom or bespoke electronics, software, and website projects are not eligible for exchanges.

5. Non-Refundable and Non-Returnable Items

The following items and services are excluded from refunds or returns:

  • Custom-built electronic products and prototypes.
  • Customized software or website projects.
  • Products damaged due to customer mishandling or unauthorized modifications.
  • Digital products once downloaded or accessed.
  • Clearance or “final sale” items.

6. How to Request a Return, Refund, or Exchange

6.1. To initiate a request, contact us at info@dafuturistics.com or +91 9310944803 with the following details:

  • Your name and contact information.
  • Order number or proof of purchase.
  • Reason for the return, refund, or exchange.
  • Supporting evidence (e.g., photographs for defective products).
    6.2. Once your request is reviewed and approved, we will provide instructions for returning the product or issuing a refund.

7. Shipping for Returns

7.1. Customers are responsible for shipping costs associated with returning items unless the return is due to a defect or error on our part.
7.2. We recommend using a trackable shipping method for returns, as we are not responsible for lost or damaged shipments.

8. Processing Time

8.1. Refunds are typically processed within 7–10 business days of receiving the returned product or approving the refund request.
8.2. The refund will be issued using the original payment method. If the original payment method is unavailable, alternative arrangements will be made.

9. Limitations and Disputes

9.1. Refunds and returns are subject to the terms outlined in this policy and any applicable warranty or service agreement.
9.2. Any disputes regarding refunds or returns will be resolved in accordance with our https://dafuturistics.com/terms-and-conditions/.

10. Contact Information

For questions or concerns about this policy, please contact us at:

  • Email: info@dafuturistics.com
  • Phone: +91 9310944803
  • Address: WB -116, Laxmi Nagar, Delhi -110092, India